Return and Refund Policy
We want you to love your Mahla pieces. If something is not right, please contact us and we will be happy to help.
Returns and Exchanges
You may request a return or exchange within 14 days of receiving your order.
To be eligible, the item must be:
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Unused, unworn and in its original condition
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Returned with its original packaging and any included accessories
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Accompanied by proof of purchase or the order number
For hygiene reasons, pierced earrings cannot be returned or exchanged after their packaging has been opened, unless they arrived faulty, damaged or incorrect.
Items showing signs of wear, misuse, scratches, perfume, water exposure, accidental damage or improper storage may not be accepted.
Faulty, Damaged or Incorrect Items
If an item arrives faulty, damaged, incorrect or different from the agreed specifications, contact us as soon as possible and within 30 days of receiving it.
Please send your order number and clear photographs or a short video showing the issue. If approved, Mahla will arrange an appropriate replacement, exchange or refund in accordance with applicable consumer-protection requirements.
How to Request a Return
Contact Mahla through WhatsApp at 01091699638 and provide:
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Your full name
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Your order number
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The item you wish to return
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The reason for the request
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Photographs if the item is damaged or faulty
Please wait for confirmation and return instructions before sending anything.
Refunds
Once the returned item is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued using an available refund method. The time required for the amount to appear may depend on your bank or payment provider. Original delivery fees are not normally refundable unless the item was faulty, damaged or incorrect.
This policy does not limit any rights available to customers under applicable Egyptian consumer-protection law.
Contact Us
For return or refund assistance, message us on WhatsApp:
01091699638