Shipping Policy

At Mahla, we carefully prepare every order so your new pieces reach you safely and beautifully packaged.

Order Processing

Orders are prepared after they have been successfully placed and confirmed. During busy periods, launches, holidays or sales, preparation may take a little longer.

Once your order is shipped, you will receive an update using the contact information provided at checkout.

Delivery Times and Fees

Available delivery options, estimated delivery times and shipping fees are displayed at checkout based on your location.

Delivery dates are estimates and may be affected by weekends, public holidays, weather, courier delays or circumstances outside Mahla’s control.

Order Information

Please make sure your name, telephone number and delivery address are complete and correct before submitting your order.

If you notice a mistake, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been dispatched.

Receiving Your Order

Please inspect your package when it arrives. If it is damaged, incomplete or contains an incorrect item, contact us promptly with your order number and clear photographs of the package and item.

Failed Delivery

The courier may contact you to arrange delivery. If delivery cannot be completed because the address or telephone number is incorrect, the recipient is unavailable, or the order is refused, additional delivery charges may apply if the order is sent again.

Contact Us

For help with your delivery, message Mahla on WhatsApp:

01091699638

Please include your name and order number so we can assist you quickly.