Shipping Policy

Last updated: August 12, 2026

At Mahla, every order is carefully inspected and packaged before beginning its journey to you.

Order Processing

Orders are normally prepared within 1–3 business days after confirmation. Business days do not include Fridays, public holidays, or exceptional closure periods.

Personalized, made-to-order, or specially packaged items may require additional preparation time.

Delivery Within Egypt

Estimated delivery times after dispatch are:

• Alexandria: 1–3 business days

• Cairo and Giza: 2–5 business days

• Other governorates: 3–7 business days

Delivery times are estimates and may vary because of courier schedules, public holidays, weather, high-demand periods, or circumstances beyond Mahla’s control.

Shipping Fees

Shipping fees are calculated according to the delivery location and displayed during checkout or confirmed when the order is placed.

Additional charges may apply to remote areas or special delivery requests. We will contact you before dispatch if any additional payment is required.

Order Confirmation

Customers may be contacted by phone or WhatsApp to confirm their order and delivery details. Orders may not be dispatched until confirmation is completed.

Please provide a complete address, an active telephone number, and any useful delivery instructions.

Cash on Delivery

Cash on delivery may be available for eligible locations and orders. Any applicable cash-on-delivery fee will be shown or communicated before dispatch.

Mahla may require advance payment for:

• Customized or personalized products

• Large orders

• Special packaging services

• Orders with previous unsuccessful delivery attempts

• Locations where cash on delivery is unavailable

Bouquet Packaging

The Bouquet Packaging service is available in Alexandria only. The packaging and shipping fees must be paid in advance.

Tracking Your Order

When tracking is available, the tracking details will be sent by WhatsApp, SMS, or email after dispatch.

Tracking information may take up to 24 hours to become active.

Delivery Attempts

The courier may contact you before delivery. Please ensure that someone is available to receive the order.

If delivery is unsuccessful because the customer is unavailable, cannot be reached, provides an incorrect address, or refuses the confirmed order, additional shipping fees may apply before the order can be sent again.

Repeatedly refused or unclaimed orders may require full advance payment for future purchases.

Delays

Mahla is not responsible for delays caused by the courier, incorrect delivery information, public holidays, severe weather, security restrictions, or other circumstances beyond our reasonable control.

If your order is significantly delayed, please contact us and we will assist you in following up with the courier.

Damaged or Incorrect Deliveries

Please inspect the package when it arrives. If the parcel appears severely damaged, take clear photos or a video before opening it.

If an item arrives damaged, defective, or different from what you ordered, contact Mahla promptly and include:

• Your order number

• Photos or a video of the item

• Photos of the external and internal packaging

• A description of the issue

Eligible cases will be handled according to Mahla’s Return and Refund Policy.

Incorrect Address

Customers are responsible for providing accurate delivery information. If an order is returned or redirected because of an incorrect or incomplete address, the customer may be responsible for any additional delivery fees.

International Shipping

Mahla currently ships within Egypt unless international delivery has been arranged and confirmed in advance.

International customers are responsible for any customs duties, taxes, clearance fees, or import restrictions imposed by the destination country.

Contact Us

For shipping assistance, contact Mahla through:

Email: [insert customer-care email]
WhatsApp: [insert WhatsApp number]

Please include your order number so we can assist you promptly.